Electric vehicle drivers throughout the U.S. described their search for and use of charging facilities via interviews conducted during the first half of 2022. To impose indirect controls on socio-economic factors, e.g., income and home ownership, buyers of higher end electric vehicles were interviewed. The purpose was to understand electric vehicle drivers’ charging at-home, at-work, and out-in-public including how they use information resources such as in-vehicle information systems including navigation as well as smartphone apps from automotive manufacturers, charging providers, and third-parties to manage, navigate, and pay for charging. Interviews also cover desired functionality for vehicle charging and information systems, charging fails and pain points, and ideal charging functionality or “dream features.” Results provide insights into how to better address electric vehicle drivers’ charging experience.
