Caltrans Division of Research, Innovation, and System Information Research Connection Webinar: Parcel Lockers and Travel Behavior
The growth of online shopping has substantially changed the supply chain. The retail chain has become more complex; goods are delivered both to retail establishments and directly to customers. Online shopping last mile delivery is conducted at higher frequency with lower volumes, making it one of the most expensive but least efficient parts of the urban logistics system. One strategy for reducing the costs and impacts of last mile deliveries is to use pickup stations or automated parcel lockers (APLs) as an alternative to conventional home delivery. This webinar presents results from surveys of online shoppers to examine use of APLs and associated travel patterns for parcel pickups. Only a small portion of online shoppers use APLs. The potential market is larger, particularly among those younger, with moderate incomes and full-time jobs. How APL users choose to travel to and from the APL affects net travel and emissions savings.