Providing transit information helps passengers adapt when service is unreliable and has been shown to decrease wait times, reduce overall travel time, increase ridership, increase satisfaction with transit, and increase perceptions of personal security. However, to date, there is limited evidence for how riders prefer to access and use transit information. A variety of methods are available, including websites, apps, signage, and transit ambassadors or drivers, but which methods of information are most used by riders and how does it differ by the type of rider and type of trip? Riders need real time information to be accurate, but how does inaccurate information impact their trip? In addition, how do riders plan their travel pre-trip, such as understanding hours and frequency of service, finding the stop, and understanding payment mechanism? This research aims to explore how both transit riders and non-riders access public transit information for the purpose of planning and taking trips on transit to answer these questions. This work will improve understanding of customer perspective to aid agencies in providing better transit rider information in a cost-effective manner, thus improving the long-term viability of the transportation system by increasing demand for transit.